Petal Vault / Customer care
Let's make
something lasting.
Questions about your order, a special request, or choosing the right arrangement? Our team is here to help you find the piece that feels right.
The Petal Vault experience
Some moments
deserve to last.
Petal Vault creates preserved floral arrangements designed to become part of the moment — and remain long after it has passed.
Whether you are selecting a statement piece, sending a gift, or creating something personal, tell us what you have in mind.
Every message is answered personally by the Petal Vault team.
Send a message
Tell us what you're imagining.
From order questions to custom color requests, we're happy to help you choose the right Petal Vault arrangement.
How we can help
Consider us your concierge.
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01
Choosing your piece
Not sure which arrangement fits the moment? Tell us what you're celebrating and we'll help you narrow the collection.
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02
Special requests
Flower colors and certain vessel combinations may be available by request, subject to design compatibility and availability.
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03
Order support
Need help with an existing order or delivery? Send us your details and our team will assist.
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04
Gifting
A Petal Vault arrangement is made to mark something meaningful. Let us know the occasion and we'll help you choose accordingly.
Petal Vault
Luxury never dies.
Preserved flowers. Keepsake vessels. Designed to remain.
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