Terms of Service.

This website is operated by Petal Vault. Throughout this website, the words "Petal Vault," "we," "us," and "our" refer to Petal Vault.

By visiting our website, browsing our collection, creating an account, submitting information, or placing an order, you agree to these Terms of Service and the policies referenced throughout the website.

You agree to use the Petal Vault website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not use the website to introduce malicious software, attempt unauthorized access, interfere with our systems, or engage in fraudulent or deceptive activity.

We may restrict or suspend access where reasonably necessary to protect our customers, business, website, or services.

Petal Vault offers preserved floral arrangements presented in distinctive keepsake and decorative vessels.

Our collection may include preserved roses, preserved peonies, and other floral designs, together with vessels such as velvet, porcelain, travertine-inspired stone, woven basket, and reflective finishes.

Product availability, colors, vessel finishes, flower types, and special requests may vary. Custom combinations are subject to availability and design compatibility.

We make every reasonable effort to photograph and describe our products accurately.

Because our arrangements contain preserved florals and individually finished vessels, slight differences in flower shape, density, tone, texture, and overall appearance may occur.

Screen settings and photography conditions may also cause colors to appear slightly different from the physical product.

Prices shown on the website are subject to change without notice. Any applicable taxes, shipping charges, or other applicable fees will be presented during checkout.

We may change product descriptions, pricing, quantities, availability, or discontinue a product at any time.

Where a material pricing or availability error affects an order, we reserve the right to contact you before proceeding or cancel the affected order, subject to applicable law.

When you submit an order through our website, you are requesting to purchase the selected products at the displayed price and under the applicable terms.

An order confirmation means that we have received your order. It does not necessarily mean that the order has been finally accepted or that every requested product is available.

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including where there is an availability issue, pricing error, payment problem, suspected fraud, or other legitimate business reason.

You are responsible for providing accurate and complete billing, shipping, contact, and account information.

Please review your information carefully before completing checkout. Incorrect or incomplete information may affect our ability to process or deliver your order.

If your information changes, please update it promptly or contact us as soon as possible.

Orders must be successfully authorized and paid through the payment methods made available at checkout before we can process them.

Payment information is processed through the payment providers made available through our store and may be subject to their own terms and privacy practices.

We may refuse or cancel an order when payment cannot be verified or when a transaction appears unauthorized, fraudulent, or otherwise improper.

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.

Delivery estimates are provided in good faith but may be affected by carrier delays, weather, holidays, incorrect addresses, order volume, or circumstances outside our reasonable control.

Please review our Shipping Policy for current information regarding processing, delivery, tracking, and shipping conditions.

Order cancellations, refunds, returns, and exchanges are governed by the applicable Petal Vault policies published on our website — see our Refund Policy and Cancellation Policy.

Certain products may be subject to special conditions because arrangements may be prepared specifically for an order or may contain preserved floral materials.

Nothing in these Terms limits any consumer right that cannot legally be excluded or restricted under applicable law.

Preserved flowers are different from fresh flowers and should not be watered.

To help preserve your arrangement, keep it indoors in a cool, dry environment away from strong direct sunlight, humidity, steam, and moisture.

Handle the arrangement gently and lift it by the vessel rather than by the flowers.

Our website may rely on third-party providers for services such as payment processing, shipping, analytics, hosting, communications, or other website functionality.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for services or content controlled exclusively by third-party providers, except where responsibility cannot legally be excluded.

If you submit a review, comment, photograph, suggestion, or other feedback to Petal Vault, you are responsible for ensuring that the material is lawful and does not infringe the rights of another person.

You should only submit photographs or other content that you have the right to share.

Where you provide content for publication or another requested purpose, you grant Petal Vault the permissions reasonably necessary to use that content for that purpose, subject to applicable law and any separate agreement we may have with you.

The Petal Vault name, branding, logos, designs, photographs, graphics, written content, product descriptions, website layout, and other original materials are owned by or licensed to Petal Vault unless otherwise stated.

You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, or commercially exploit our content without prior written permission, except where permitted by law.

You may not use the Petal Vault website or its content:

• For an unlawful or unauthorized purpose.
• To violate applicable laws or regulations.
• To infringe the intellectual property or other rights of Petal Vault or another person.
• To transmit viruses, malware, malicious code, or other harmful technology.
• To engage in fraudulent, deceptive, or unauthorized activity.
• To interfere with website security or functionality.
• To collect personal information from others without appropriate authorization.

We work to keep our website and product information accurate and current.

However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.

We reserve the right to correct errors and update information when necessary, subject to applicable law.

To the fullest extent permitted by applicable law, the website and its services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be uninterrupted, completely secure, error-free, or available at every moment.

Nothing in these Terms excludes a warranty, consumer protection, or other right that cannot legally be excluded.

To the fullest extent permitted by applicable law, Petal Vault will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the website or our products and services.

This limitation does not apply where liability cannot legally be excluded or limited.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Petal Vault and its applicable officers, employees, contractors, and service providers from claims, liabilities, damages, costs, and reasonable expenses arising from your unlawful use of the website or violation of these Terms.

We may update these Terms from time to time by publishing a revised version on this page.

The updated version will apply from the time stated in the revised Terms, subject to applicable law.

We encourage you to review this page periodically so you remain aware of the terms that apply to your use of the website.

These Terms and your use of the Petal Vault website are governed by applicable law.

If a dispute arises, we encourage you to contact Petal Vault first so that we can attempt to resolve the matter directly and informally.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

These Terms, together with the policies and notices referenced on the Petal Vault website, form the agreement governing your use of our website and services, except where a separate written agreement applies.

If you have a question about these Terms, an order, or one of our policies, please contact Petal Vault through our Contact page or on Instagram at @PetalVaultOfficial.