Privacy
Policy
Your privacy matters to us. This Privacy Policy explains what information Petal Vault collects, how we use it, how it may be shared, and the choices available to you.
Your information. Your trust.
When you browse Petal Vault, place an order, create an account, subscribe to communications, or contact us, we may collect information needed to operate our store, fulfil orders, provide support, and improve your experience.
About This Privacy Policy
This Privacy Policy describes how Petal Vault collects, uses, stores, and discloses personal information when you visit our website, purchase products, create an account, subscribe to communications, or otherwise interact with our services.
By using the Petal Vault website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Petal Vault, we may collect several categories of information.
Contact Information
Your name, email address, telephone number, and other contact information you choose to provide.
Order Information
Billing and delivery addresses, products purchased, order details, recipient information, and related transaction data.
Payment Information
Payment details required to complete a transaction. Payment information may be processed directly by our payment providers.
Device Information
IP address, browser type, device type, operating system, time zone, and information about how you interact with our website.
Information You Provide
We collect information that you voluntarily provide when you:
- Place an order.
- Create or update a customer account.
- Subscribe to marketing communications.
- Contact customer support.
- Submit a form or otherwise communicate with us.
- Participate in promotions, surveys, or other activities offered through the website.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, tags, and similar technologies.
This may include your IP address, browser type, device information, pages viewed, products viewed, referring pages, search activity, and information about how you use the website.
We may use this information to operate the website, understand how visitors use our store, improve performance, maintain security, and support analytics and marketing where applicable.
How We Use Your Information
Petal Vault may use personal information to:
- Process and fulfil orders.
- Process payments and provide order confirmations.
- Arrange shipping and delivery.
- Provide customer support.
- Communicate with you about your order, account, or requests.
- Maintain, operate, and improve our website.
- Detect, prevent, and investigate fraud, unauthorized transactions, and security issues.
- Send promotional communications where permitted and consistent with your preferences.
- Comply with applicable legal and regulatory requirements.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, support checkout, understand website traffic, and improve the user experience.
Some cookies may be necessary for the website to function properly, while others may support analytics, personalization, or marketing.
You can control cookies through your browser settings. Disabling certain cookies may affect some features of the website.
Sharing Personal Information
We may share personal information with service providers and business partners where reasonably necessary to operate our store and provide services to you.
These parties may include providers involved in:
- Website hosting and ecommerce services.
- Payment processing.
- Shipping and fulfilment.
- Fraud prevention and security.
- Website analytics.
- Customer support.
- Marketing and advertising services, where applicable.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, or the security of our services.
Payment & Transaction Data
When you make a purchase, payment information is processed through the payment provider selected at checkout.
Petal Vault does not need to store complete payment-card information when that information is securely processed by a third-party payment provider.
Payment providers may collect and process information according to their own privacy policies and terms.
Marketing & Communications
If you choose to receive promotional communications from Petal Vault, we may send information about products, collections, offers, promotions, or other updates.
You can unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.
Even if you opt out of promotional communications, we may still send transactional communications necessary to fulfil an order or provide services, such as order confirmations, shipping updates, or important account notices.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights regarding the personal information we hold about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to applicable legal exceptions.
- Opt out of certain marketing communications.
- Exercise other privacy rights available under applicable law.
To make a privacy-related request, please contact Petal Vault using the contact options available on our website.
State-Specific Privacy Rights
Certain U.S. states provide residents with additional privacy rights concerning the collection and use of personal information.
Depending on applicable law and whether Petal Vault is subject to its requirements, these rights may include rights to access, correct, delete, or obtain information about certain categories of personal information and to opt out of certain forms of processing.
Requests will be reviewed and handled in accordance with applicable law.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Third-Party Services
Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping services, social networks, analytics services, or other platforms.
Petal Vault is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of those services before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on this page and the "Last Updated" date will be revised.
Contact Petal Vault
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact Petal Vault using the contact information provided on our website.
Privacy requests should include enough information for us to identify the relevant customer record and understand the nature of your request.
Questions about your information?
If you have questions about how Petal Vault collects, uses, or handles personal information, please contact us through the contact options available on our website.
Your privacy. Our responsibility.
Clear information. Thoughtful service. Handled with care.