Frequently asked questions.

Preserved roses are real, natural roses that undergo a specialized preservation process to maintain their beauty, softness, and elegance without the need for water or sunlight. Unlike artificial flowers, our preserved roses are genuine flowers designed to be enjoyed long after traditional fresh roses fade.

With proper care, our preserved roses can maintain their beauty for one to three years or longer, depending on environmental conditions. Their longevity makes them a beautiful alternative to traditional fresh flowers and a lasting reminder of life’s special moments.

No. Our preserved roses require no watering or direct sunlight. In fact, both can damage the flowers. Simply display your arrangement indoors in a cool, dry environment away from direct sunlight and excessive humidity.

Our preserved roses are 100% real roses, carefully treated to maintain their natural appearance and texture. They are not artificial or silk flowers.

Petal Vault combines the natural beauty of real roses with the longevity of preserved flowers and the sophistication of luxury keepsake vessels. Our collections are thoughtfully designed to serve as both meaningful gifts and elegant home décor.

To preserve the beauty of your arrangement:

• Keep flowers away from direct sunlight.
• Never water or spray the roses.
• Avoid excessive humidity and heat.
• Do not touch or handle the petals frequently.
• Gently remove dust with a soft, dry brush when necessary.

With proper care, your arrangement can remain beautiful for years.

Absolutely. Our collections are designed to complement luxury interiors, from elegant bedrooms and living spaces to offices, reception areas, and special event settings.

Petal Vault is designed to bring luxury floral gifting to customers across the United States. Shipping availability, rates, and estimated delivery times are displayed during checkout.

Every Petal Vault arrangement is prepared with attention to detail. Processing and shipping estimates are provided during checkout or in your order confirmation. Delivery times may vary depending on the product, destination, and order volume.

We take great care in packaging every Petal Vault arrangement. If your order arrives damaged, please contact our customer support team promptly with your order number and clear photographs of the item and packaging so we can review the issue and assist you.

Returns, exchanges, and cancellations are subject to our published store policies. Please review our Return & Refund Policy before placing your order or contact our support team for assistance.

For questions about products, orders, gifting, or partnerships, please reach out through our website’s Contact Us page or our official Instagram account, @PetalVaultOfficial.

Absolutely. Our arrangements are designed for unforgettable gifting experiences, whether celebrating birthdays, anniversaries, romantic occasions, milestones, or simply showing someone how much they mean to you.

Select Petal Vault collections may offer different rose colors, box finishes, and arrangement styles. Available options are displayed on each product page. For special requests, please contact our customer support team before ordering.

Yes, Petal Vault welcomes inquiries for corporate gifting, special events, client appreciation, and larger-volume purchases. Please contact our team to discuss your gifting needs and available options.